Order & Shipping
What is the shipping fee?
Shipping is free of charge for all orders you have made from Therugstores.

 What is the average delivery time for orders?

The products you purchase are delivered within the delivery date range specified on the product detail page. Your orders are shipped within an average of 4 business days. This process can take 5-7 business days for campaigns and special days. When your order is delivered to cargo, information is sent to you by sms and e-mail. You can follow the status of your orders on the "My Orders" page.

 Which cargo company will my order be sent with?

All products sent from the central warehouse are sent by Aras Kargo, Mng Kargo, and Yurtiçi Kargo.

Our products that come out of the supplier warehouse are sent to the contracted companies of our suppliers.

 When will the product I buy be delivered?

By Yurtiçi Kargo, MNG Kargo and Aras Kargo:
09:00 - 18:00 on weekdays
Delivery is made on Saturday between 09:00 - 13:00.
There is no delivery on Sunday.

 What should I do if my order arrives while I'm away?

If you cannot be found at the address you specified, the courier company will deliver your package to the nearest branch. If you do not receive your package from the specified branch within 3 days, your order will be returned to our company.

 Will orders with multiple products be sent at once?

In order to deliver the products of our customers who order more than one product at a time, we can send them separately in some cases. If you want to deliver cargo at once, it is sufficient to send your request to info@therugstores.com.
Prepared by  T-Soft E-Commerce.