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You can start your return process by applying for "Returns" on the "My Orders" page within 7 days from the date of delivery to your address.
To return the product, you must send it in its original packaging and with the e-invoice. In order for your return to be accepted, the product must be undamaged and unused.
We request that the product to be returned or exchanged be sent with the contracted cargo companies.
For more detailed information, you can visit the "Returns & Exchange" page.
* Refunds: After the return process is completed, the payment is made to your credit card / bank account within 72 hours. Reflection time of payment transactions to your account may vary depending on your bank.
** Special Conditions: Unless there is a problem arising from production, products prepared specially for the person cannot be exchanged or returned.